Frequently Asked
Questions

extrem88 accepts the following Philippine government-issued IDs for KYC verification:

• Philippine Passport
• Driver's License (LTO)
• SSS / GSIS Card
• PhilHealth ID
• UMID (Unified Multi-Purpose ID)
• Voter's ID
• Philippine National ID (PhilSys)
• PRC ID

Make sure your ID is valid, not expired, and that the photo and details are clearly visible. Blurry or cropped images will be rejected and you'll need to resubmit.

Resetting your extrem88 password is quick and easy:

• Go to the extrem88 login page and click Forgot Password.
• Enter the email address linked to your account.
• Check your inbox for a password reset link — it's usually delivered within a minute or two.
• Click the link, enter your new password, and confirm it.

If you don't receive the email, check your spam or junk folder. If you're still having trouble, contact our 24/7 live chat support and we'll help you regain access securely.

No. extrem88 strictly enforces a one account per player policy. Creating multiple accounts — whether under the same name, different names, or using different devices — is a violation of our Terms & Conditions.

If duplicate accounts are detected, extrem88 reserves the right to suspend all associated accounts and forfeit any bonuses or winnings. If you believe your account has been compromised or you've accidentally created a duplicate, contact support immediately.

extrem88 supports the most popular payment methods used by Filipino players:

• E-wallets: GCash, PayMaya (Maya)
• Online Banking: BPI, BDO, Metrobank

All transactions are processed in Philippine Peso (₱ / PHP). There are no currency conversion fees for Filipino players using local payment methods.

The minimum deposit on extrem88 is ₱100 for most payment methods, including GCash and PayMaya. For bank transfers via BPI, BDO, or Metrobank, the minimum may be slightly higher depending on the bank's own transfer limits.

There is no maximum deposit limit for verified accounts, though very large deposits may require additional verification for security purposes.

extrem88 processes most withdrawals within 1 to 24 hours, depending on your chosen method:

• GCash / PayMaya: Usually within 1–3 hours
• BPI / BDO / Metrobank: Within 1–24 hours on banking days

Withdrawals are only processed after your KYC verification is complete. If your withdrawal is taking longer than expected, contact our support team via live chat with your transaction reference number.

extrem88 does not charge any fees on deposits or withdrawals from our side. However, your bank or e-wallet provider may apply their own transaction fees — for example, some banks charge a small fee for interbank transfers.

We recommend using GCash or PayMaya for fee-free, near-instant transactions. Always check with your payment provider for their current fee schedule.

The extrem88 welcome bonus is automatically credited to your account after your first qualifying deposit. Here's what you need to know:

• Make your first deposit of at least the minimum qualifying amount.
• The bonus is credited to your bonus wallet within minutes.
• Wagering requirements must be met before bonus funds can be withdrawn.
• The welcome bonus is available to new players only — one per person, per household, per device.

Check the current promotions page for the latest welcome bonus terms, as offer details may change from time to time.

Wagering requirements (also called playthrough requirements) specify how many times you need to wager your bonus amount before you can withdraw the bonus or any winnings derived from it.

For example, if you receive a ₱500 bonus with a 20x wagering requirement, you need to place a total of ₱10,000 in bets before the bonus converts to withdrawable cash.

Different games contribute differently to wagering requirements on extrem88 — slots typically contribute 100%, while table games like baccarat may contribute less. Always check the specific bonus terms for contribution rates.

No — bonus funds on extrem88 cannot be withdrawn directly. They must first be converted to real money by meeting the applicable wagering requirements. Once the wagering requirement is fulfilled, the bonus balance becomes withdrawable cash.

Your real money balance and bonus balance are kept separate in your extrem88 account wallet. Real money deposits can always be withdrawn at any time, subject to standard verification checks.

extrem88 offers a wide variety of online casino games designed for Filipino players, including:

• Monster Dice — A fast-paced dice game with exciting multipliers
• Baccarat — Classic and live dealer baccarat tables
• Bingo — Online bingo with multiple rooms and prize tiers
• Slots — Hundreds of slot titles from leading game providers
• Live Casino — Real-time games with professional live dealers

New games are added regularly. Check the extrem88 Casino section for the full and up-to-date game library.

Yes. All games on extrem88 use certified Random Number Generator (RNG) technology to ensure fair and unpredictable outcomes. Our RNG systems are regularly tested and audited by independent third-party testing laboratories.

Live dealer games are streamed in real time from professional studios, providing full transparency — you can see every card dealt and every dice roll as it happens.

extrem88 operates in alignment with PAGCOR's standards for fair gaming, which require all licensed operators to maintain certified and audited game systems.

Absolutely. extrem88 is fully optimized for mobile play. You can access all games directly through your mobile browser — no app download required. The platform works smoothly on both Android and iOS devices.

For the best mobile experience, we recommend using a stable internet connection, whether that's your home WiFi or a reliable mobile data connection (LTE/5G). All game features, including deposits, withdrawals, and live chat support, are fully available on mobile.

Yes. extrem88 takes the security of your account and personal data very seriously. Here's how we protect you:

• SSL Encryption: All data transmitted between your device and extrem88 is encrypted using industry-standard SSL (Secure Socket Layer) technology.
• KYC Verification: We verify every player's identity to prevent fraud and protect the integrity of the platform.
• Two-Factor Authentication (2FA): You can enable 2FA on your extrem88 account for an extra layer of login security.
• Secure Payment Processing: All financial transactions are processed through verified and secure payment gateways.

extrem88 will never ask for your password via email, chat, or phone. If you receive any suspicious communication claiming to be from extrem88, do not respond and contact our support team immediately.

Your extrem88 account may be temporarily locked or suspended for several reasons:

• Multiple failed login attempts triggering a security lockout
• Incomplete or failed KYC verification
• Suspected fraudulent activity or Terms & Conditions violation
• A self-exclusion or cool-off period you previously activated
• Underage gambling detection

If your account has been locked and you're unsure why, contact our 24/7 live chat support team. Have your registered email address and a valid ID ready to verify your identity.

Setting deposit limits on extrem88 is free and takes less than a minute:

• Log in to your extrem88 account.
• Go to Account Settings and select the Responsible Gaming tab.
• Choose Deposit Limits and set your preferred daily, weekly, or monthly limit in Philippine Peso.
• Confirm your selection — the limit takes effect immediately.

You can lower your deposit limit at any time with immediate effect. Increasing a limit requires a 24-hour cooling-off period before it takes effect, giving you time to reconsider.

If you feel you need a break from gaming, extrem88 offers two options:

• Cool-Off Period: A temporary break of 1 to 6 weeks. Your account is locked for the duration and cannot be reversed early.
• Self-Exclusion: A longer break of 6 months minimum, or permanent exclusion. Once activated, your account is fully locked and all marketing communications stop immediately.

To activate either option, go to Account Settings > Responsible Gaming, or contact our 24/7 support team and we'll set it up for you right away — no questions asked.

For more information on our full suite of responsible gaming tools, visit our Responsible Gaming page.

The minimum age to register and play on extrem88 is 21 years old. This is a strict requirement under Philippine law and PAGCOR's regulatory framework for online casino gaming.

Every player must complete KYC verification with a valid government-issued Philippine ID before they can deposit or play. Accounts found to belong to players under 21 will be immediately suspended.